Use Productlane from Claude
Add the Productlane connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorProductlane
Productlane integration for Claude and Codex
Create a Productlane connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Productlane from Codex
Add the Productlane connection to a Space that runs Codex, then use it from every channel in that Space.
Use Productlane from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Productlane connector can do
Productlane is a customer support and feedback system designed for modern companies, built on Linear.
One connection, many Spaces
Connect Productlane once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Create Changelog Entry
Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.
- Create Company
Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.
- Create Contact
Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.
- Create Feedback
Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.
- Create Insight
Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.
Connection
API and auth details
Productlane provides support, feedback, and roadmap workflows built around Linear. Integrations can connect feedback, customers, companies, notes, issues, insights, changelogs, status updates, and customer communication data to product operations and support workflows.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://productlane.com/docs
- API reference
- https://productlane.com/docs/api-reference
- Official site
- https://productlane.com/
FAQ
Questions people ask before connecting Productlane
Can Claude use Productlane?
Yes. Add a Productlane connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Productlane through Type?
Yes. Add a Productlane connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Productlane MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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