Use Helpdesk from Claude
Add the Helpdesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelpdesk
Helpdesk integration for Claude and Codex
Create a Helpdesk connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Helpdesk from Codex
Add the Helpdesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Helpdesk from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Helpdesk connector can do
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
One connection, many Spaces
Connect Helpdesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- List Agents
Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions.
- List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- List Email Domains
Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account.
- List Licenses
Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account.
Connection
API and auth details
HelpDesk publishes a public API for ticketing and customer-support workflows. Integrations can manage tickets, messages, customers, agents, teams, licenses, and related helpdesk resources, connecting support intake, assignment, status tracking, and reporting to external systems.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://api.helpdesk.com/
- Official site
- https://www.helpdesk.com/
FAQ
Questions people ask before connecting Helpdesk
Can Claude use Helpdesk?
Yes. Add a Helpdesk connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Helpdesk through Type?
Yes. Add a Helpdesk connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Helpdesk MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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