Use Freshservice from Claude
Add the Freshservice connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorFreshservice
Freshservice integration for Claude and Codex
Create a Freshservice connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Freshservice from Codex
Add the Freshservice connection to a Space that runs Codex, then use it from every channel in that Space.
Use Freshservice from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Freshservice connector can do
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
One connection, many Spaces
Connect Freshservice once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
- Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
- Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connection
API and auth details
Freshservice provides ITSM APIs for tickets, requesters, agents, service catalog, service requests, assets, software, solutions, problems, changes, releases, approvals, departments, locations, contracts, vendors, and status pages. API docs include API-key authentication patterns and multipart examples for catalog requests and attachments.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://api.freshservice.com/
- Official site
- https://www.freshworks.com/freshservice/
FAQ
Questions people ask before connecting Freshservice
Can Claude use Freshservice?
Yes. Add a Freshservice connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Freshservice through Type?
Yes. Add a Freshservice connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Freshservice MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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