Use Helpwise from Claude
Add the Helpwise connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelpwise
Helpwise integration for Claude and Codex
Create a Helpwise connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Helpwise from Codex
Add the Helpwise connection to a Space that runs Codex, then use it from every channel in that Space.
Use Helpwise from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Helpwise connector can do
Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.
One connection, many Spaces
Connect Helpwise once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
- Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
- Create Helpwise Team
Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally assign initial members by their user IDs IMPORTANT: Team creation via API is not available in the current Helpwise API. All tested endpoints (/api/v1/teams, /dev-apis/teams, /api/v1/team, /dev-apis/team) return 404. Team management appears to be limited to the Helpwise web interface. If you need to create teams, please: 1. Use the Helpwise web interface at https://app.helpwise.io 2. Contact Helpwise support at dev@helpwise.io to request API endpoint availability This action is implemented speculatively for future API support and follows standard patterns used in other Helpwise actions.
- Create Helpwise Webhook
Creates a new webhook subscription in Helpwise to receive real-time event notifications. Use this action to programmatically subscribe to Helpwise events like conversation creation, message replies, conversation assignments, status changes, and tag applications. Webhooks deliver JSON payloads to your specified callback URL when subscribed events occur. IMPORTANT: Helpwise webhook management is primarily done through the UI at: Settings > Automation > Integrations > Webhooks (https://app.helpwise.io/settings/integrations) This action attempts to use programmatic API endpoints, but if they're unavailable in your Helpwise plan or environment, you'll need to create webhooks manually via the UI.
- Delete Contact
Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful deletion. Note: This action is idempotent - deleting a non-existent contact will return an appropriate error.
Connection
API and auth details
Helpwise is an omnichannel helpdesk for shared inboxes, live chat, customer portal, SMS, automations, SLAs, analytics, and webhooks. Public API endpoint documentation is limited, so integrations should emphasize customer communication, ticketing, inbox, automation, and webhook capabilities based on official product and help resources.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://docs.helpwise.help/
- Official site
- https://www.helpwise.net/
FAQ
Questions people ask before connecting Helpwise
Can Claude use Helpwise?
Yes. Add a Helpwise connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Helpwise through Type?
Yes. Add a Helpwise connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Helpwise MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
RetellAI captures calls and transcripts, enabling businesses to analyze conversations, extract insights, and enhance customer interactions in one centralized platform
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Botbaba provides APIs for building and managing chatbots, including conversational AI and messaging integrations.