Use Intercom from Claude
Add the Intercom connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorIntercom
Intercom integration for Claude and Codex
Create a Intercom connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Intercom from Codex
Add the Intercom connection to a Space that runs Codex, then use it from every channel in that Space.
Use Intercom from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Intercom connector can do
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
One connection, many Spaces
Connect Intercom once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Add subscription to a contact
You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.
- Add tag to contact
Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
- Archive contact
Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
- Assign conversation
Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
- Attach contact to company
Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
Connection
API and auth details
Intercom APIs cover customer-support and messaging workflows including admins, contacts, companies, conversations, tickets, help-center articles, AI content for Fin, external pages, content sources, messages, events, data attributes, and regional API servers.
- Source
- Type catalog metadata
- Auth schemes
- OAuth
- API docs
- https://developers.intercom.com/
- Official site
- https://www.intercom.com/
FAQ
Questions people ask before connecting Intercom
Can Claude use Intercom?
Yes. Add a Intercom connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Intercom through Type?
Yes. Add a Intercom connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Intercom MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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