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ConnectorPagerDuty

PagerDuty integration for Claude and Codex

Create a PagerDuty connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.

Use PagerDuty from Claude

Add the PagerDuty connection to a Space that runs Claude, then use it from every channel in that Space.

Use PagerDuty from Codex

Add the PagerDuty connection to a Space that runs Codex, then use it from every channel in that Space.

Use PagerDuty from Sidekick

Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.

Developer Tools & IT

What the PagerDuty connector can do

PagerDuty helps you proactively manage your digital operations by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.

One connection, many Spaces

Connect PagerDuty once, then decide which Spaces can use it in threads, skills, automations, and coding work.

Representative actions

  • Add service to incident workflow trigger

    Adds a service to an existing incident workflow trigger in PagerDuty, enabling the trigger to fire for incidents on that service. Associates a specific service with an incident workflow trigger to automate incident management for that service. Prerequisites: - The incident workflow trigger must already exist (create with CREATE_A_TRIGGER) - The service must already exist in your account - The trigger must not be subscribed to all services Use when expanding automated workflows to additional services or incrementally rolling out workflows. This is an additive operation - use DELETE_INCIDENT_WORKFLOW_TRIGGER_SERVICE to remove services. Requires incident_workflows:write OAuth scope.

  • Aggregate escalation policy incident metrics

    This endpoint analyzes and aggregates incident metrics across all escalation policies in PagerDuty. It allows for detailed filtering and customization of the analysis, enabling users to gain insights into incident patterns, response times, and escalation effectiveness. The endpoint is particularly useful for operational reviews, performance analysis, and identifying areas for improvement in incident management processes. It provides flexibility in data selection through various filters and supports different time-based aggregations for comprehensive reporting.

  • Aggregate incident metrics with filters

    Retrieves and aggregates metrics for incidents across all services in PagerDuty. This endpoint allows for extensive filtering and customization of incident data, enabling detailed analysis of operational performance. It's particularly useful for generating reports, identifying trends, and assessing incident management efficiency over specified time periods. The endpoint supports various filtering criteria, time zone adjustments, and aggregation options, making it a powerful tool for both high-level overviews and granular incident analytics. However, users should be aware of the complexity of the filtering options and ensure they provide accurate parameters to obtain relevant data.

  • Associate service dependencies

    Associates multiple service dependencies in PagerDuty, allowing you to define relationships between supporting and dependent services. This endpoint is used to establish a hierarchical structure of services, which is crucial for effective incident management and impact analysis. It enables you to create multiple dependencies in a single API call, improving efficiency when setting up complex service relationships. Use this endpoint when you need to define or update the dependency structure of your services in PagerDuty, such as during initial setup, service restructuring, or when adding new services to your incident management workflow.

  • Associate team with automation action

    This endpoint associates a specific team with an automation action in PagerDuty. It allows you to link a team to an automated workflow, enabling better organization and management of automation actions within your incident response processes. Use this endpoint when you need to assign responsibility for an automation action to a particular team or when restructuring your automation workflows. The association helps in tracking, auditing, and managing permissions for automation actions across different teams in your organization. Note that this endpoint only creates the association; it does not create new teams or automation actions.

Connection

API and auth details

PagerDuty APIs support incident response automation, including incidents, alerts, services, escalation policies, schedules, users, teams, on-call data, webhooks, and Events API integrations for machine-generated monitoring events.

FAQ

Questions people ask before connecting PagerDuty

Can Claude use PagerDuty?

Yes. Add a PagerDuty connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.

Can Codex work with PagerDuty through Type?

Yes. Add a PagerDuty connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.

Is this the same as a PagerDuty MCP server?

Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.

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