ServiceNow integration for Claude and Codex

Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's attachments section. Common use cases: - Attach screenshots to incident reports - Upload documents to change requests - Add log files to problem records - Store evidence files for security incidents The action returns complete attachment metadata including download link, file size, and creation details. Note: This action permanently modifies a live ServiceNow instance — attachments cannot be bulk-removed once added.

Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting for it to complete naturally. This is commonly used when automated change management workflows need to be expedited or when conflict checks are blocking other operations. This action is idempotent — calling it on a change request that has no active conflict check running will still return a success response. However, if the change request doesn't exist, a 404 error will be returned.

Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated number.

Uploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the multipart form-data upload endpoint. This action sends the file as a multipart/form-data request with the table name, table sys_id, and file content. Common use cases: - Attach documents or screenshots to incident reports - Upload evidence files to problem records - Add files to change requests for documentation The action returns complete attachment metadata including the sys_id, download link, file size, and creation details. This action permanently modifies a live ServiceNow instance — the attachment cannot be recovered once deleted.

Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB. This endpoint allows you to trigger specific lifecycle actions (such as activate, retire, or custom actions) on CIs programmatically. The action requires the CI identifier and the action name to be executed. Ensure the action is valid for the specified CI class.