Use Zendesk from Claude
Add the Zendesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorZendesk
Zendesk integration for Claude and Codex
Create a Zendesk connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategorySales & CRM
PackB2B SaaS
Use Zendesk from Codex
Add the Zendesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Zendesk from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Sales & CRM
What the Zendesk connector can do
Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
One connection, many Spaces
Connect Zendesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this action to review macro changes before applying them to ensure the outcome is as expected.
- Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
- Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and autocomplete functionality.
- Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS records are correctly configured for an existing brand that has already been created in Zendesk. This action requires a brand ID rather than subdomain/host_mapping parameters.
- Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Representative triggers
- New User Created
Triggered when a new user is created in Zendesk.
- New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connection
API and auth details
Zendesk provides REST APIs across Support, Guide, Chat, Talk, Sell, Sunshine, apps, and admin workflows for tickets, users, organizations, articles, conversations, searches, and related service data.
- Source
- Type catalog metadata
- Auth schemes
- OAuth, Basic auth
- Base URL
- https://{subdomain}.zendesk.com/api/v2
- API reference
- https://developer.zendesk.com/api-reference/
- Official site
- https://www.zendesk.com/
- Connection test
- /users/me.json
FAQ
Questions people ask before connecting Zendesk
Can Claude use Zendesk?
Yes. Add a Zendesk connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Zendesk through Type?
Yes. Add a Zendesk connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Zendesk MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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